Applying Lean Principles to Improve Healthcare Quality and Safety Applying Lean Principles to Improve Healthcare Quality and Safety
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Does Lean healthcare improve patient satisfaction? A mixed-method investigation into primary care.
BACKGROUND Lean healthcare is claimed to contribute to improved patient satisfaction, but there is limited evidence to support this notion. This study investigates how primary-care centres working with Lean define and improve value from the patient's perspective, and how the application of Lean healthcare influences patient satisfaction. METHODS This paper contains two qualitative case studie...
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Escalating healthcare costs and a sense of urgency to decrease medical errors and improve quality have increased efforts to improve efficiency in the delivery of healthcare services. One strategy to address these problems began many years ago in an unlikely place. The Toyota Production System (also known as Lean Production), originally inspired by Henry Ford’s assembly line approach to manufact...
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